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I would just like to take this opportunity to congratulate you on your excellent DiskStation products. I currently own just one DS211 however even this lower end unit has transformed the managability of my home IT systems. Although I'm only a home user, everything, with the exception of e-mail now runs on the impressive little box - from the awesome admin GUI and well designed packages to the general throughput of the device I am continually impressed at how well the device performs. I am now saving towards a larger unit which will ultimately enable the transfer of all functions to the one device, this will enable me to decommission other equipment which is expensive to run and maintain. Well done Synology, and thank you for your support and the creation of such a wonderful product :)
I would like to thank your Support Team, especially Persey who was very professional in troubleshooting my issues and also for the very good responsiveness in answering my e-mails (27 e-mails exchanged in less than 48 hours).
I would like also to thank the whole Synology company which provides very good products and apps and an excellent customer service.
Setting up the DS112 to work and syncronise across all devices proved challenging at first. Once you get to understand how this unit works and start to explore its features you are rewarded with a very good NAS that can be set up exactly how you want it to work for your situation. What I found really impressive was the level of support from Synology helping me to overcome connection issues, prompt, efficient and patient support, just how it should be.
Synology never ceases to amaze me, as per a previous email I sent, I stupidly had a senior moment and deleted a main folder which coupled with a power outage caused the main drive to not boot up, resulting in the loss of a huge amount of data accumulated over many years.
This was a MAJOR Catastrophe , however I submitted a support ticket and then called your office in Taiwan and spoke to Antoine. He was extremely professional and proceeded to guide me to Re-Setup my NAS, re-install the DSM OS and then set up remote access following which he set in motion the recovery of my data from Disk 2 onto the newly setup Disk 1.
A GREAT result and my compliments to a very professional and customer focused team.
I just wanted to congratulate you guys and pass on my thanks for creating excellent devices, and offering software that goes far beyond my wildest expectations. On the hardware side, the build quality, style, robustness and ease of use of your products are second to none. My sincerest thanks and congratulations to everyone responsbile for designing, building and testing the hardware. On the software side of things, my mind was simply blown. Firstly, the Linux support is incredible, and something so many manufacturers are lacking. I cannot possibly thank everyone responsible for the software enough. DSM is also an amazing piece of software, and surpassed all expectations of the generic, bland, featureless software so often seen on devices like this. I hope this message gets passed to everyone who has clearly worked so hard on Synology's products, and have made devices to truly be proud of. Seriously, I'd buy everyone at Synology a cake if I could!
Just a quick note to express my thanks at the efficient way Synology, Steph and her colleague dealt with my enquiry. It was resolved literally in a matter of hours, in a most professional, courteous and very efficient manner. Once again thanks to all at Synology.
I needed a replacement PSU for my Synology DS410, and Gary at Synology got one out to me within a couple of days. What outstanding customer service! I can't recommend Synology high enough for the quality of their products, and now their customer support.
Our new RS2211’s are working great. I have moved all our live data to the servers and I am very impressed with the performance. Can you please pass my regards on to the developers for a very well-engineered product!
WOW this product just keeps getting better, absolutely think its amazing what your doing, great idea, great product! Solid stable apps, accessible on the move, the cloud is fantastic!!!