Founded in 2000, Synology is a young and energetic company dedicated to developing high-performance, reliable, versatile, and environmentally-friendly Network Attached Storage (NAS) products. Our goal is to deliver user-friendly solutions and solid customer service to satisfy the needs of businesses, home offices, individual users and families. Due to expansion, Synology GmbH, located in Düsseldorf (Germany), has a vacancy for a
Technical Product Manager (f/m)
You will play a central role for our high-praised customer relationship management. With responsibility for end consumer support and handling SI/VAR channels as well as managing internal IT infrastructure, you are the technical expert in our team. As the person responsible for CRM, you will handle customer inquiries from B2C and write easy to understand, clear and useful tutorials as well as generating solutions for B2B customers. Within these sectors you will be in charge of first and partly second level support for generating and evaluating customer demands as well as expand the SI/VAR channel.
We would be delighted to hear from anyone with IT Master’s degree or comparable studies that has a flair for IT, especially for networking and storage solutions, and profound knowledge of Linux, Windows and Mac OS X. The advanced use of the prevalent Office applications is assumed. As you are responsible for the German market, you should have excellent German communication skills as well as advanced English knowledge to work in an international environment.
We are a dynamic and successful team and highly interested in equally dynamic and qualified team players, who would like to contribute to the success of our products. Customer orientation, highest quality, enthusiasm and a hands-on mentality are the values that should drive your activities. Affinity to modern technologies is assumed. We are looking for a team player with quick perception and good analytical skills including problem solving attitude. Your friendly, well-groomed and convincing appearances as well as your social competence make customers feel they are in good hands.
Synology GmbH facilitates flat hierarchies and a high degree of flexibility due to short communication and decision-making. You will work independently on responsible tasks from day one. Be a part of one of the leading vendors in NAS market with outstanding possibilities for advancement and career opportunities within an international environment, a pleasant corporate culture and a reasonable remuneration.
How to apply:
To apply for the role of Technical Product Manager, please read through the Recruitment Process and Private Policy.
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